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DESCRIPTION:11:00 - 11:15Demo: The Rise of Agentic Commerce: Why CSPs Need 
 an Operating System for Phygital Experiences AI isn’t improving commerce
  — it’s breaking the model. The future of commerce will not be won by 
 optimizing channels. It will be won by orchestrating the experience betwee
 n them. This session lays out iQmetrix's path to an Agentic Commerce Opera
 ting System and the foundations we are building it on today: a modular\, c
 loud and AI-native platform\; an orchestration layer spanning activation\,
  retention\, and engagement\; digital app experiences unifying the consume
 r journey across channels\; TM Forum ODA-aligned open APIs\; and AI alread
 y in production across forecasting\, scheduling\, and assisted selling. We
  will walk through the architecture\, the trade-offs\, where agentic orche
 stration sits on top\, and the parts that are still genuinely hard. This i
 s not just more systems of record\, but an orchestrated system of intellig
 enceJason Raymer\, Senior Vice President of Client Experience\, iQmetrix 1
 1:15 - 11:30From Confusion to Clarity: How Telenet Reduced Customer Effort
  and Cut Billing Inquiries by More Than 30%. Even in a digital-first world
 \, and despite years of transformation\, billing remains one of the most c
 omplex and friction-heavy moments in the customer journey\, and a major dr
 iver of confusion\, inbound calls and churn. Telenet will share how it is 
 delivering customers an effortless\, digital-first billing experience powe
 red by building a data foundation that enables AI-driven experiences. The 
 session explores why most billing transformations fail to address the real
  issue—complexity and lack of clarity in invoices—and how Telenet simp
 lified the experience without disrupting core billing systems. It also hig
 hlights the results: fewer calls\, lower costs\, an improved customer expe
 rience\, and AI capable of accurately explaining even highly complex charg
 esJohan Morel\, VP Billing Experience\, Telenet Walter Neeft\, CEO\, Calvi
  11:30 - 11:45From Systems to Agents: Reimagining BSS with Agentic AIAs CS
 Ps face increasing pressure to launch faster\, personalize at scale\, and 
 operate with far greater efficiency\, incremental BSS modernization is no 
 longer sufficient. This is where Agentic AI offers a path to faster Time-t
 o-Market cycles\, adaptive monetization and partner management\, proactive
  customer experience and reduced operational overheads. Those who master t
 his shift early will define the next generation of digital‑native teleco
 ms. This discussion explores how Agentic AI is transforming BSS from stati
 c\, rule‑bound systems into adaptive\, autonomous\, and decision‑capab
 le platforms. You will learn what it takes to move from automation to auto
 nomy\, while examining real‑world use cases.Ashish Kar\, Head of Digital
  BSS\, Telefónica Germany Amitha Sachin Chawda\, Senior Enterprise Archit
 ect\, Telco Transformations\, Tech Mahindra
DTEND:20260624T114500Z
DTSTAMP:20260503T025959Z
DTSTART:20260624T110000Z
LAST-MODIFIED:20260503T025959Z
LOCATION:The Loft Stage
SEQUENCE:0
STATUS:CONFIRMED
SUMMARY:(DTW-Ignite 2026) The Loft: AI and Data Innovation
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