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The future of hassle-free business integration with agentic AI

URN C26.0.940
Topics AI (Artificial Intelligence), Autonomous networks, IT & process automation

This Catalyst introduces Agentic Integration - a new AI-driven paradigm where LLM-based agents replace rigid API calls with intelligent intent-based orchestration. The solution drastically improves agility, lowers cost, and speeds up onboarding of new services.

Telecom operators today rely heavily on rigid, API-based integrations between BSS, OSS, networks, and partner ecosystems. These integrations require constant customization, frequent updates, and high operational cost. As telcos modernize towards digital service provisioning and ecosystem-driven offerings, the traditional API model becomes increasingly complex and unsustainable. This proposal introduces Agentic Integration—a new AI-driven paradigm where LLM-based agents replace rigid API calls with intelligent intent-based orchestration. Instead of triggering specific API endpoints with fixed parameters, an agent understands service intents such as: “Activate 1Gbps internet with 2 voice lines and 2 TV channels” and autonomously coordinates the required BSS, OSS, and ecosystem actions. This drastically reduces integration overhead, accelerates service activation, and enables vendors like Whale Cloud to offer BSS/OSS-as-a-Service with minimal customization. Telcos gain better agility, lower cost, and faster onboarding of new services.

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China Mobile Communications Corporation logo
Champion
China Unicom logo
Champion
Elisa Corporation logo
Champion
Knot Solutions Pvt. Ltd logo
OSSEra logo
PT Telekomunikasi Selular logo
Champion
Sri Lanka Telecom PLC logo
Champion
TM Technology Services Sdn Bhd logo
Champion
Whale Cloud Technology Co., Ltd logo
ZTE Corporation logo

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