Elevating CX: Personalization, design, and digital trust at scale
June 23, 2026
11:00-12:00
Future skills arena
Case study/Presentation
From data to delight: Personalizing customer journeys at scale- How CSPs are moving beyond segmentation to real-time, context-aware personalization
- The role of AI and automation in delivering consistent experiences across channels
- Balancing personalization with privacy, consent, and regulatory requirements
- Lessons learned from scaling personalization across millions of customers
Also running at this time
23 June 2026
11:00-13:00
Ten100 room B
CAIDO circle: AI and Data at scale: Moving from POCs to P&L impact
AI & Data at Scale: Moving from POCs to P&L Impact

Keynote
Autonomous Networks
23 June 2026
11:00-12:00
Growth stage
Autonomy unleashed: Scaling level-4 networks and achieving the Dark NOC
Understand what true end-to-end autonomy looks like in production, including when and where a Dark NOC model is viable.

Autonomous Networks
23 June 2026
11:00-12:00
Park stage
The autonomous service provider
Why sovereignty, intelligence, security, governance and intent must be engineered in from day one.

AI & Data
23 June 2026
11:00-12:00
Build stage
Responsible AI in action — governance that scales

Composable IT & Ecosystems
23 June 2026
11:00-12:00
Vision stage
