The Loft: Autonomous Networks

Loft

14:15 - 14:30
How AIOps and agentic AI converge to deliver autonomous operations 

What is really holding back autonomous operations for CSPs? Is it technology, data, or trust? Or is a new approach needed? The convergence of IT service and network operations with agentic AI are creating new possibilities to tame the complexity and fragmentation.  Join us to hear how leading CSPs are charting a new course with BMC Helix and advancing the industry’s autonomous networking goals. 

Hector Villena Cazorla, Area Vice President, Telco Go-To-Market, BMC Helix 

14:30 - 14:45
OSS AI agents in action: Real use cases, real impact. 

Join us to discover how AI agents are transforming OSS, with real customer data use cases and a deep dive into their architecture and capabilities. 

Grey Li, Director of Autonomous Networks, OSSera 
Tony Deng, Director of Product Line and New Technology, OSSera 

14:45 - 15:00
Powering the next era of telecom: AI-native autonomous networks for zero touch operations and the future of client experience 

The telecom industry is entering a decisive new era—one defined by exponential growth in 5G and IoT traffic, rising enterprise expectations for SLA-backed digital services, escalating operational costs, increasingly complex multi-vendor cloud-native environments, and a persistent shortage of skilled talent. To stay competitive, Communications Service Providers must move beyond fragmented, rules-based automation and embrace AI-native, autonomous operations at scale. This shift is a strategic imperative to deliver superior client experiences while driving efficiency and resilience. In this session, we will examine how AI-driven, closed-loop automation and zero-touch lifecycle management across the RAN, transport, core, and service layers can fundamentally transform network operations. By embedding intelligence into every layer of the network, CSPs can transition from reactive, manual processes to predictive, self-optimizing systems. The result: accelerated service delivery, improved SLA adherence, reduced operational overhead, and consistently elevated customer experiences—hallmarks of leadership in the next era of telecom. 

Hari Nair, Senior VP and Head, HCLTech