Reinvent IT: Supercharge CSPs with AI!

TM Forum Stand

Explode into TM Forum’s Composable IT revolution: Discover why we need to reinvent IT now and how? Vodafone’s AI CX mastery topping IT4C charts, STC’s business architecture triumphs, and Greece BSS going fully AI-native on ODA. Grab the blueprint to dominate AI-driven transformation.

15:40 - 16:05 - Why do we need to reinvent IT 

As an introduction to the focus of the Composable IT and Ecosystems mission, this session focuses on the current industry landscape and innovation increasingly driven by AI. It explores the impact on CSPs, showing how this places IT systems at the centre of business transformation, presents TM Forum's focus on enabling CSPs to address these challenges, and introduces the following sessions. 

Speaker TBC

16:05 - 16:30 - Improving customer experience to achieve growth, the key challenge for CSPs today 

Understand how Vodafone is delivering exceptional results through alignment with ODA, leading to the highest score with IT4C, with insights from Gartner and a focused case study with Vodafone.

Tom Archer, Senior Managing Partner, Gartner

Maryam Minhas, Associate Director, Gartner 

16:30 -16:55 - Design Once, Reuse at Scale: The Real Value of Business Architecture

A practical view of how Business Architecture is applied within the stc ecosystem to shape decisions, accelerate product development, and support strategic transformation roadmaps, while adapting TM Forum Business Architecture into a more consumable organizational practice. 

Hassan Alsalman, Lead Business Architect, STC

16:55 - 17:20 - From AI promise to AI economics: why MoDaaS is a turning point for AI-native telcos

Models is the operating system of the AI Techco, giving operators a single platform to host and orchestrate many model types. This session introduces the Model as a Service (MoDaaS) framework—a dedicated control plane designed to mediate this complex relationship—and details the strategic pivot required to transform raw model access from a chaotic integration task into an abstracted, managed, and controlled enterprise control plane. 

Vikas Kumar, Principal Global Enterprise Architect, Dell Technologies

Senthoor Punniamoorthy, Principal Architect, Telstra