Reinvent IT: Supercharge CSPs with AI!

TM Forum Stand

Explode into TM Forum’s Composable IT revolution: Discover why we need to reinvent IT now and how? Vodafone’s AI CX mastery topping IT4C charts, STC’s business architecture triumphs, and Greece BSS going fully AI-native on ODA. Grab the blueprint to dominate AI-driven transformation.

15:40 - 16:05
Why do we need to reinvent IT 

As an introduction to the focus of the Composable IT and Ecosystems mission, this session focuses on the current industry landscape and innovation increasingly driven by AI. It explores the impact on CSPs, showing how this places IT systems at the centre of business transformation, presents TM Forum's focus on enabling CSPs to address these challenges, and introduces the following sessions. 

Will Rice, Senior Director Analyst, Gartner 
Angela Murphy, Product Marketing, TM Forum 

16:05 - 16:30
From insight to impact: How Vodafone Egypt scaled measurable customer experience outcomes 

How can CIOs turn technology investments into measurable CX outcomes at scale? Gartner and Vodafone Egypt show how aligning insight, architecture and execution - using Gartner’s Digital Customer Experience Benchmark and TM Forum’s ODA - prioritizes spend, aligns teams and drives scalable, measurable CX transformation.

Ayman Fathy, Managing Executive of IT, Vodafone Egypt 
Tom Archer, Senior Managing Partner, Gartner  
Maryam Minhas, Associate Director, Gartner 

16:30 -16:55
AI in practice: Strategies for modernizing complex legacy systems 

Modernizing legacy systems is one of the biggest challenges in software development. AI opens up new opportunities  for faster, more efficient transformations.  
We share practical lessons learned from Deutsche Telekom projects and demonstrate how AI tools such as AI coding assistants, agents, and agent skills support the modernization of complex legacy systems.  Our methodology combines reverse and forward engineering to analyze legacy systems and migrate them to modern solutions. We also examine organizational aspects and cost control, and provide concrete recommendations for a successful start. 

Sigrid Braun, Enterprise Architect, Deutsche Telekom

16:55 - 17:20
Sufficient intelligence, right economics: Scaling AI-native Telcos via decoupled agility

Chasing absolute AI intelligence at any cost is a fast track to unsustainable token economics. For telcos to scale, they must pivot to "sufficient intelligence"—matching the right model to the right task at the right price point. 

This session introduces the TM Forum Model-as-a-Service (MoDaaS) Blueprint, co-developed by Dell, Telstra, and PwC. We will demonstrate how treating foundational models as the "operating system" of the AI Techco/Sovereign AI allows operators to decouple the AI consumption layer from infrastructure. Learn how a well-defined MoDaaS control plane delivers a flexible, abstracted "model garden" that reins in costs, automates multi-model orchestration, and opens new B2B monetization channels. 

Senthoor Punniamoorthy, Principal Architect, Telstra  
Vikas Kumar, Principal Global Enterprise Architect, Dell Technologies