Thomas Archer

Tom Archer is a Senior Managing Partner at Gartner with over 20 years of global consulting experience, specialising in the telecommunications industry. He has led complex, large-scale transformation programmes across EMEA, APAC, and North America, helping telecoms organisations translate digital ambition into tangible business outcomes. 

Combining deep expertise in digital strategy, operating model design, and customer management, Tom focuses on how telecoms providers can harness AI and digital technologies to create more personal, efficient, and impactful customer experiences. His work centres on turning digital investment into measurable CX outcomes, bringing a pragmatic perspective on delivering customer-centric transformation in an AI-enabled world.