From GenAI to agentic AI: Scaling intelligent operations

Sessions in rooms

Moderator: Fed Mendoza, Research Analyst, SPG Global

Telcos have the data. The missing piece is trusted intelligence

• From AI experiments to an intelligence exchange: How telcos, enterprises, and system integrators can collaborate through a platform-oriented model rather than building disconnected AI solutions
• Unlocking value without giving up data sovereignty: How organizations can share intelligence and data signals while keeping raw data, ownership, and control within their respective domains
• Trust is the real AI differentiator: Why governance, risk management, compliance, security, and clear decision authority must be designed into agentic AI from the beginning—not added after deployment. 

Syahrier Wakid, Senior Product Leader, Telin 

Presentation: AgentOps: Running autonomous AI systems at enterprise scale 

• As AI agents move into production, operators face a new challenge: how to run, govern and continuously optimise autonomous systems at scale.
• This session explores the emerging discipline of AgentOps, including the operational frameworks, observability capabilities and governance models required to ensure agents remain reliable and secure.

Dr. Meenakshi Gupta, Senior Data Scientist, Rakuten Mobile  

Thoughts and Practices on Internet of Agent (IOA) is a better fit for the session theme

• How we understand the Internet of Agent (IOA)
• Key technologies of IOA, such as identity identification, addressing & discovery, and protocol conversion
• China Mobile’s progress and practice on building the Internet of Agent

Shang Jing, Chief Expert of China Mobile Group, China Mobile 

Panel: Is Agentic AI ready for mission-critical telecom operations? 

• From copilots to autonomous operations: Where agentic AI can safely move beyond recommendations to real-time action across complex telecom environments. 
• Trust, resilience and control: What it takes to deploy AI agents with the reliability, explainability, security and human oversight that mission-critical networks demand. 
• Ready now—or not yet? The use cases, guardrails and operational maturity needed to make agentic AI a genuine part of the telecom operating model. 

Mohammad Rubbyat Akram, Director Infrastructure Management, Robi Axiata PLC
Lloyd Chan, VP, HKT
Shanshil Ahmed Shibly, Senior Technology Leader AI, True Corp