Gain access to resources and project updates

Register or log in to save your details for future use
First name
Last name
Business email
Company name
Job title

TM Forum will be processing the above information, with the assistance of our service providers located within and outside the European Union, to manage your registration to this event or report download, as well as to keep you informed about our services and products, future events and special offers, the organization of events, providing training and certification, and facilitating collaboration programs. Privacy policy

I wish to receive further information from the Catalyst Team about their products and service by electronic means. Check the "Team Members" section of this Catalyst Project to review the companies that will receive your information. Companies may join the project in the future, so please check back periodically for any updates

All projects

Multi-agent event intelligence solution (EIS) for autonomous network operations (O&M)

URN C26.0.932
Topics AI (Artificial Intelligence), Autonomous networks, Fault management

Deliver autonomous network operations using collaborative AI agents that transform events into real-time intelligence, predictive insights, and automated remediation.

featured image
The Multi‑Agent Event Intelligence Solution (EIS) addresses one of the most urgent challenges facing CSPs today: operating increasingly distributed, cloud‑native, and fast‑changing networks with legacy O&M approaches that were never designed for this level of scale or dynamism. As operators confront overwhelming volumes of alarms, fragmented telemetry, and reactive incident workflows, they struggle to maintain service reliability, protect revenue, and deliver consistent customer experience. These pressures not only raise operational cost but also hinder the industry's ability to progress toward autonomous network operations. EIS reimagines network operations through a coordinated system of goal‑driven AI agents that collaborate across the full incident lifecycle. Each agent specializes in a core operational function—including incident narrative generation, lifecycle management, anomaly interpretation, RCA, prediction, and remediation—while sharing context, memory, and knowledge graphs to produce real‑time situational awareness. This agentic architecture enables intelligent, continuous sensing and closed‑loop decisioning that moves CSPs beyond isolated analytics and static automation toward proactive, adaptive, and autonomous network behaviors. The business impact is both immediate and measurable. By reducing noise, correlating events in real time, and accelerating both detection and resolution, EIS delivers tangible improvements: 30–60% faster MTTD, 40–70% faster MTTR, and 40–80% fewer false positives. Its ability to classify, correlate, and remediate incidents autonomously lays the foundation for L3/L4 autonomous operations, allowing CSPs to scale without proportional workforce growth. Improved SLA compliance, reduced OPEX, and enhanced service availability translate into a stronger competitive position and a demonstrably better end‑user experience. Built on an extensible, future‑ready AI architecture, the Catalyst showcases how agentic intelligence can integrate seamlessly with existing OSS/BSS ecosystems while maintaining transparent, human‑in‑the‑loop governance essential for mission‑critical environments. With components such as LLM‑driven reasoning, MCP‑based tool orchestration, and shared knowledge models already validated in early deployments, EIS provides a practical and scalable blueprint for the industry’s transition toward intent‑based, autonomous networks. This Catalyst demonstrates not only innovation, but a clear path for operators to achieve transformative, autonomous O&M at scale.

Team members

GreySkies Inc. logo
Orange S.A. logo
Champion
TELEFONICA logo
Champion

Related projects