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Agentic intelligence exchange - Phase II

URN C26.0.951
Topics AI (Artificial Intelligence), Business models, Fraud management

Moonshot Catalyst - Orchestrating sovereign intelligence to power global verification and autonomous engagement for the borderless economy

Agentic Intelligence Exchange – Phase II is an AI-native and composable intelligence platform that enables Communication Service Providers (CSPs) to securely collaborate, orchestrate, and monetize real-time telco intelligence across operators, ecosystems, and digital channels. CSPs possess some of the richest real-time customer intelligence in the digital ecosystem, including network activity, location signals, customer profiles, engagement history, and transaction patterns. Yet much of this intelligence remains trapped within operator-specific systems, making it difficult to deliver contextual and personalized customer experiences at the moment they matter most. Traditional campaign platforms continue to rely on static segmentation and predefined business rules, resulting in generic offers, slower response times, and missed monetization opportunities. Agentic Intelligence Exchange (AIX) Phase II addresses this challenge by transforming telco data assets into actionable intelligence that can be securely consumed across operators, AI platforms, and digital ecosystems. Rather than exposing raw customer data, the platform enables operators to share intelligence in a sovereign and trusted manner, allowing AI agents to understand customer intent and determine the most relevant Next Best Action in real time. The solution combines real-time telco signals, AI-driven reasoning, trusted verification services, and modular API-based orchestration to create a composable intelligence layer for customer engagement. By continuously evaluating factors such as network activity, usage patterns, location context, customer preferences, balance conditions, and engagement history, AI agents can dynamically recommend personalized offers, proactive retention actions, and contextual upsell opportunities through digital applications and CPaaS channels. The architecture is aligned with TM Forum Open Digital Architecture (ODA) principles and leverages TM Forum Open APIs including: * TMF629 Customer Management * TMF669 Party Role Management * TMF620 Product Catalog * TMF632 Party Management * TMF638 Service Inventory * TMF641 Service Order Management * TMF681 Communication Management * TMF688 Event Management Through real-world acquisition, retention, and upsell scenarios contributed by Indosat Ooredoo Hutchison, du, STC, Ooredoo Kuwait, and Econet, the project demonstrates how CSPs can evolve from traditional connectivity providers into intelligence-driven ecosystem orchestrators. The result is more relevant customer engagement, higher conversion rates, stronger loyalty, reduced churn, and new opportunities to monetize intelligence assets while preserving security, trust, and data sovereignty.

Resources

Welcome to our project showcase. Please take a moment to explore our work, and don't hesitate to contact us if you'd like to see it in action. Here, you'll discover documents, videos and resources showcasing the architecture layer and the solution that the Agentic Intelligence Exchange - Phase II can offer, along with the underlying agentic brain that power it.

A. PROJECT OVERVIEW

Catalyst Introduction - AIX Phase II

B. Composable Architecture Layers - Agentic AI Layer

Huawei SmartCare

C. Composable Architecture Layers - Consumption Layer

Digital Application Owner

CPaaS Owner

D. Assets

How This Catalyst Advances TPAC LoC

E. Infographic

Project Infographic

E. Use Case Videos

Video for Upselling Use Case

Video for Use Case Retention

Video for Acquisition Use Case

F. Previous phase - Winning the Outstanding Catalyst - Business Gamechanger

Agentic intelligence exchange

G. Voices about us

Co-Founder of Valuoo, AI-powered consent-based marketplace

Head of Digital Innovation - Telin

CMO of Whale Cloud

CEO of WhaleCloud

CTO of Whale Cloud

Contact team

Email the members of the Catalyst team to request more details.

Name
Email

Team members

Econet Wireless Zimbabwe logo
Champion
EITC  (DU) logo
Champion
Huawei Technologies Co. Ltd logo
Indosat Ooredoo Hutchison logo
Champion
Me2B Pty Limited logo
Ooredoo Kuwait logo
Champion
PT Telekomunikasi Indonesia International logo
Champion
Saudi Telecom Company logo
Champion
Whale Cloud Technology Co., Ltd logo

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