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Agentic I2O – Intent to outcome

URN C26.0.944
Topics AI (Artificial Intelligence), IT & process automation, Product lifecycle management

This Catalyst is bridging the gap between business needs and network reality. Their solution translates business intent into actionable service requests, probes real-time network, location, and customer experience data, and determines feasibility within seconds.

Agentic I2O - Intent to outcome transforms how enterprises and communications service providers request, deliver, and assure advanced connectivity services. Instead of translating business needs into complex technical specifications, customers simply express their intent in natural language. Powered by GenAI and TM Forum intent models, the solution instantly validates feasibility, orchestrates fulfillment, and continuously assures service performance—closing the gap between business outcomes and network reality. Built on TM Forum Open APIs and standards including TMF921, TMF641, TMF645, TMF642, and TR290A/B, the Catalyst translates customer intent into actionable service requests and probes real-time network, location, and customer experience data to determine deliverability within seconds. When constraints exist, the platform dynamically proposes optimized alternatives, ensuring the best achievable outcome while maintaining transparency with the customer. Once activated, closed-loop automation continuously monitors service performance against the agreed intent and autonomously triggers corrective actions, significantly reducing incidents, mean time to repair, and operational effort. This programmable, API-first architecture aligns with Open Digital Architecture (ODA) principles and supports new commercial models such as on-demand services and API-based consumption. The result is a truly customer-centric, intent-driven service experience that improves agility, lowers costs, enhances customer satisfaction, and establishes a scalable foundation for the next era of digital connectivity—setting a new benchmark for intent-driven IT and network product delivery in telecom and beyond.

Resources

Overview

High Level Flow (Feasibility and Assurance)

Team members

Amdocs Management Limited logo
BT Group plc logo
Champion
Infosys logo
Philippine Long Distance Telephone Company (PLDT) logo
Champion
Saudi Telecom Company logo
Champion
ServiceNow, Inc. logo
SMART COMMUNICATIONS, INC. logo
Champion
Telstra Corporation logo
Champion

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