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CultureConnect: Predictive workforce intelligence - Phase II

URN C26.5.1007
Topics AI (Artificial Intelligence), Culture Transformation, Digital twin

Build a resilient workforce with AI-powered organization and employee digital twins.

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CultureConnect Phase II – Predictive Workforce Intelligence is an innovative Catalyst that helps Communication Service Providers (CSPs) accelerate their transformation into AI-native TechCos by reimagining how workforce planning, capability development, and organisational resilience are managed. The solution addresses a critical industry challenge: traditional HR and workforce planning approaches are no longer able to keep pace with rapidly evolving skills requirements driven by AI, autonomous networks, cloud technologies, cybersecurity, and digital transformation initiatives. By creating a dynamic, data-driven view of both organisational needs and workforce potential, CultureConnect II enables businesses to move from reactive talent management to proactive workforce strategy. At the heart of the project is a pioneering Digital Twin approach that combines an Organisation Digital Twin (ODT) and an Employee Digital Twin (EDT). Together, these continuously evolving models provide a real-time understanding of business capabilities, strategic priorities, workforce competencies, career aspirations, learning progress, and organisational knowledge. This creates a living workforce intelligence ecosystem that can identify emerging capability gaps, anticipate workforce risks, and align talent investments with future business needs. The result is a smarter, more agile organisation that can respond confidently to changing market and technology demands. The Catalyst introduces an AI-powered Workforce Intelligence Engine that transforms workforce decision-making through predictive analytics, intelligent talent mobility, personalised learning recommendations, and AI-driven matchmaking. Employees are connected to relevant projects, roles, mentors, communities of practice, and development opportunities, while leaders receive actionable insights to support strategic planning and workforce readiness. By combining career development, knowledge preservation, continuous learning, and organisational intelligence within a single framework, the solution enhances employee engagement while improving the effectiveness of transformation programmes. Beyond workforce optimisation, CultureConnect II delivers significant long-term business value through improved forecast accuracy, reduced skills shortages, increased talent retention, stronger knowledge continuity, and more effective allocation of learning and recruitment investments. Aligned with TM Forum frameworks and best practices, including TCOD, DTMM, DMM and ODA, the project will create reusable industry assets, reference architectures, maturity models, and transformation playbooks that can be adopted across CSPs and other industries. By enabling organisations to build adaptive, continuously learning, and future-ready workforces, CultureConnect II strengthens innovation capacity, accelerates transformation outcomes, and supports sustainable business growth in an increasingly AI-driven world.

Resources

Drafted Solution Documents

Solution V1

Employee twin V1

Proposal

Proposal

Team members

Axonect Sdn Bhd logo
Chartered CIO Council logo
GlobalLogic logo
Mobitel (Pvt) Ltd logo
Champion
PT Telekomunikasi Indonesia International logo
Champion
Sri Lanka Telecom PLC logo
Champion
Tecnotree logo
Transform & Trust Advisory Ltd logo

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