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Autonomy accelerated: Connected intelligence for reliable agentic operations - Phase IV

URN C26.5.1013

Topics Autonomous networks, Business assurance, Intent-based networking

Moonshot Catalyst - Achieve reliable, holistic autonomy that translates sales intent into dynamically priced, SLA-backed services to drive growth and elevate customer experience.

Project companies

Autonomy Accelerated: Connected Intelligence for Reliable Agentic Operations – Phase IV explores how communications service providers (CSPs) can deliver the next generation of AI-enabled services that demand guaranteed connectivity, real-time responsiveness and assured service quality. The Catalyst addresses a critical industry challenge: operational silos that prevent CSPs from providing reliable, end-to-end experiences for emerging use cases such as emergency services, remote healthcare, computer vision and AI-powered edge applications. By connecting business, service, network and customer experience domains, the project demonstrates a more intelligent and coordinated approach to autonomous operations. Building on previous phases, the Catalyst extends the use of agentic AI, knowledge graphs and autonomous decision-making across a broader range of operational domains, including the Radio Access Network (RAN). A key innovation is the integration of business intent with service intent, enabling CSPs to capture commercial objectives, automatically translate them into service requirements, validate feasibility and optimise delivery across multiple domains. The addition of a service design assistant further enhances automation, helping accelerate service creation while reducing complexity and manual intervention. The solution combines agentic AI, AIOps, digital twins, knowledge graphs and closed-loop automation within a common data foundation aligned to TM Forum Open Digital Architecture (ODA) and Open APIs. Rather than focusing solely on network performance, the Catalyst enables autonomous decisions driven by business outcomes, customer experience and service objectives. Its continuous learning approach allows operational insights to improve future decision-making, resulting in faster issue resolution, proactive optimisation and greater operational resilience. The business value is significant. By advancing towards Level 4 autonomous operations, CSPs can reduce operational costs, minimise manual effort, accelerate service onboarding and improve SLA compliance. The Catalyst also creates new monetisation opportunities through AI-ready connectivity services, 5G AI slices and differentiated, SLA-backed offerings for enterprise and consumer markets. Ultimately, it provides a practical pathway for CSPs to transform from reactive network operators into intelligent, outcome-driven service providers capable of delivering measurable business value, superior customer experiences and sustainable growth in the AI era.