October 12-13, 2027
Dallas
Making the right AI investments for Customer Experience growth
October 7, 2026
12:00-13:00
Impact Stage
Composable IT & Ecosystems
Customer experience management
AI (Artificial Intelligence)
Chair: Angela Murphy, Product Marketing Manager, TM Forum
Panel: Orchestrating real-time customer journeys with AI and composable platforms
Sruthi Nair, Director, Voice Core Engineering, DISH
Robb Fink, Vice President, Global Center of Excellence, Oracle
Ravi Vij, Business Unit Head, Americas Communication Business, Tech Mahindra
Panel: Orchestrating real-time customer journeys with AI and composable platforms
- Connecting customer, product and operational events to enable intelligent journey orchestration
- Delivering real-time personalization through AI-driven decisioning and automation
- Building event-driven architectures that adapt customer journeys as needs and behaviors change
- Improving customer satisfaction, agility and business outcomes through composable experience platforms
Sruthi Nair, Director, Voice Core Engineering, DISH
Robb Fink, Vice President, Global Center of Excellence, Oracle
Ravi Vij, Business Unit Head, Americas Communication Business, Tech Mahindra
Session speakers
Robb Fink
Vice President, Global Center of Excellence
Sruthi Nair
Director, Voice Core Engineering & Automation
Ravi Vij
Business Unit Head
Angela Murphy
Product Marketing
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