Composable IT and Ecosystems for B2B and B2C growth

Sessions in rooms

Chair: Rakhee Chachra, Global Leader for Telecom, Media and Entertainment at IBM Institute of Business Value (IBV), IBM

Fireside chat: From wholesale to scalable B2B2X platforms: Turning ecosystem partnerships into repeatable growth

• What separates a one-off ecosystem partnership from a scalable, repeatable B2B2X business?
• Where are CSPs still facing the biggest challenges in scaling ecosystem partnerships?
• Which capabilities are most critical to turning ecosystem partnerships into repeatable growth?
• What partner models have proven most effective in creating long-term value for both CSPs and their ecosystem partners?
• How can CSPs scale from individual partnership opportunities to a sustainable B2B2X business?

Turning digital platforms into scalable consumer revenue, engagement and customer experience engines

• Building AI-enabled digital platforms that increase customer engagement and lifetime value 
• Connecting product, customer and operational data to deliver seamless omnichannel experiences 
• Simplifying legacy customer journeys through composable architectures and intelligent automation 
• Driving revenue growth through personalized, data-driven customer experiences at scale

Panel: Innovating on top of network APIs in the era of AI and 5G Advanced

• What does innovating on network APIs (exposed network capabilities) mean to you?
• What is the role of network APIs (exposed network capability) in enabling service innovation?
• Where are we with network APIs and how are they valuable to your development teams and your service engineering projects and designs?
• What are the ways that your development and engineering teams leverage network APIs to enhance existing services or create net new services? Use and solution patterns.
• Who do you think are ideal developer types and communities who can benefit from the use of network APIs?
• What are your recommendations to operators and developer communities in approaching network APIs for service innovation?

Moderator: Leonard Lee, Executive Analyst, neXt Curve
Kunal Shukla, SVP & GM, Head of Network APIs, Vonage
Catherine Lefèvre, AVP, Digital Services Integration, AT&T
Manian Krishnamoorthy, General Manager - Network APIs Program & Transformation, Verizon