Business architecture overview

Business architecture represents the suite of building blocks that collectively provide context for how the organization delivers value to its stakeholders.

Capability Framework

Supports investment decision making and portfolio planning.

Process framework (eTOM)

The Business Process Framework (eTOM) is a hierarchical classification scheme of the key process building blocks required to run a business.

Value Stream Framework

Guides transformation execution and strategic value delivery.

Metrics

TM Forum business metrics capture critical performance indicators within the domains of revenue and margin, customer experience, and operational efficiency.

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