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    ODA Component Inventory v24.0.0 (IG1242)

    Maturity Level: General availability (GA)

    Document version: 24.0.0

    Release Status: Pre-production

    Details:

    This document aims to provide an inventory of reference Open Digital Architecture (ODA) Component as input for ODA reference implementation blueprint. This inventory of ODA Components is specifically aimed at the software application landscape of ser...

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    TMFC027 Product Configurator v2.2.0

    Maturity Level: General availability (GA)

    Document version: 2.2.0

    Release Status: Pre-production

    Details:

    Product Configurator empowers sales by offering the right product combinations, controlling discounting, and automating approvals through support of configuration, pricing and quote generation activities. This ODA Component covers multiple needs: Sel...

    Standard(s): Best Practices

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    TMFC003 Product Order Delivery Orchestration and Management v3.0.0

    Maturity Level: General availability (GA)

    Document version: 3.0.0

    Release Status: Pre-production

    Details:

    This component orchestrates the delivery of Product Orders (status accepted). Based on the level of Product specification information available in the Product Catalog (e.g., prerequisite links between product specifications, links between product and...

    Standard(s): Best Practices

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    TMFC002 Product Order Capture and Validation v2.2.0

    Maturity Level: General availability (GA)

    Document version: 2.2.0

    Release Status: Pre-production

    Details:

    This component captures what a customer wants to order based on the CSP's Product Catalog. It enables configuration of the product offerings and products desired, provides quotes, checks the eligibility of the customer order, and completes it with in...

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    GB1042A Autonomous Operations Maturity Model (AOMM) v1.8.0

    Maturity Level: General availability (GA)

    Release Status: Pre-production

    Details:

    Autonomous Operations (AO) presents a new operating model of an organization that automates capabilities for learning, self-governance, and self-adaptation of its value streams in order to realize stakeholder value in a closed loop fashion. The Auton...

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    IG1491 Multi-Entity Autonomous Operations Assessment Practice v1.0.0

    Maturity Level: Alpha

    Document version: 1.0.0

    Release Status: Pre-production

    Details:

    Telecommunications groups with multiple operating companies (OpCos) face a challenge when assessing autonomous operations maturity: how to efficiently evaluate entities at different maturity stages while delivering actionable insights for each.  IG1...

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    TMFS019 Partner On-boarding with Agreement Management v1.0.0

    Maturity Level: General availability (GA)

    Document version: 1.0.0

    Release Status: Pre-production

    Details:

    This use case defines the agreement types needed between an Entity (such as a Communication Service Provider or a Digital Marketplace) and its ecosystem partners to deliver complex B2B2X solutions to end customers. It distinguishes between two agr...

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    How to use ODA – Using Open APIs to realize Use Cases v29.0.0 (IG1228)

    Maturity Level: General availability (GA)

    Document version: 29.0.0

    Release Status: Pre-production

    Details:

    The objective of this document is to illustrate through simple use cases Dynamic view of ODA Functional Architecture (to be progressively extended in next versions to the global Order to Cash process) Usage of TMF Open APIs (leveraging TMF Open APIs ...

    Standard(s): Best Practices

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    IG1482 Agent Coaching and Evaluation for Wireless Network Complaint Handling v1.0.0

    Maturity Level: Alpha

    Document version: 1.0.0

    Release Status: Pre-production

    Details:

    The solution combines multi-agent simulation, emotion/empathy scoring and visual analytics into an end-to-end capability, which is designed to move beyond traditional, static script-based training. By leveraging Large Language Models (LLMs) and spe...

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    IG1481 Agent Based Contact Center Case Study v1.0.0

    Maturity Level: Alpha

    Document version: 1.0.0

    Release Status: Pre-production

    Details:

    China Unicom implemented a next-generation AI agent-based contact center, integrating advanced AI capabilities into the existing customer service platform. Key AI components included multimodal interaction methods (voice, semantic, image, and video) ...

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    IG1479 Intelligent Audio & Video Contact Center Case Study v1.0.0

    Maturity Level: Alpha

    Document version: 1.0.0

    Release Status: Pre-production

    Details:

    This case study introduce how China Mobile complete a comprehensive upgrade and transformation of its contact center based on an AI-native architecture. It builds a set of high-performance, low-latency, and easy-to-integrate real-time voice intellige...

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    IG1478 AI4X Case Study Inventory v1.0.0

    Maturity Level: Alpha

    Document version: 1.0.0

    Release Status: Pre-production

    Details:

    This document functions as the strategic resource hub for the AI4X program, offering comprehensive insights into all case studies, success cards, operational use cases, and their precise mappings. It dynamically maintains inventories of case studies...