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Autonomy accelerated: Intent to impact - Phase III

URN C26.0.938

Topics AI (Artificial Intelligence), Autonomous networks, Intent-based networking

Achieve reliable, holistic autonomy using agentic AI, digital twins and intent-based architecture to drive growth and elevate customer experience.

Project companies

This Catalyst advances our mission to overcome fragmented network autonomy by shifting CSPs toward reliable, holistic, and explainable autonomous operations. Building on earlier phases, this phase captures human expertise to train smarter agents, strengthens AI trust through real-world learning, and enables seamless communication across OSS, BSS, and service management layers. In this phase, autonomy extends beyond network operations into service management—including incidents, problems, configuration changes, and closed-loop learning—breaking traditional silos and providing true end-to-end visibility. By linking autonomous networks with AI-driven BSS, the Catalyst also accelerates B2B sales for high-value 5G services. Intelligent need identification, automated intent validation, guided deal closure, and MCP-powered AI assistants streamline the entire sales journey while ensuring offerings are technically and commercially optimal. This integrated approach delivers measurable business impact: unified decision-making across domains, improved customer experience, reduced operational effort, and superior, differentiated connectivity for enterprises. A common data foundation and knowledge-graph-powered reasoning enable wider impact analysis, proactive intelligence, and “zero-touch” services for end users. Value will be demonstrated through an outcomes-focused KEI dashboard that connects autonomy to tangible business results. Phase III introduces key innovations, including cross-layer agent communication, learning from operator know-how, service-aware autonomous workflows, and expanded autonomy across design, delivery, assurance, and change. The result is a scalable, standards-based model—grounded in TM Forum Open APIs, ODA, and intent-based principles—that helps CSPs transition from reactive processes to predictive, customer-centric, and fully autonomous operations. Ultimately, Autonomy accelerated: Intent to impact - Phase III provides CSPs with a practical path to holistic autonomy: improving agility, reducing OpEx, boosting B2B sales velocity, enabling Dark NOCs, and continuously refining decisions with full operational context.