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Metrics

TM Forum provides a dictionary of metric definitions that you can use to accelerate the use of metrics in your company. A total of over 2900 metrics are available across several categories:

  • Business: 100+ high level metrics for running your business.
  • Customer Experience Management: 500 + metrics spanning the lifecycle of a customer journey.
  • Cyber Ops: metrics for operationalizing security.
  • Fraud: measurements for combatting fraud.
  • Cable: specific metrics for cable operators.

Overview

TM Forum business metrics capture critical performance indicators within the domains of revenue and margin, customer experience, and operational efficiency. 

Business Outcomes

Defined metrics help organizations to:

  • Make informed decisions based on objective quantifiable data.
  • Support business case development and budgeting efforts.
  • Enhance internally developed metrics and dashboards.
  • Identify trends by doing year-on-year comparisons to make informed decisions based on objective quantifiable data.
  • Manage your revenue, margin, and customer experience.