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AI+ based intelligent FBB operation enables business success - Phase II

URN C26.0.989
Topics AI (Artificial Intelligence)

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AI+ Intelligent Fixed Broadband (FBB) Operations addresses a growing challenge faced by communications service providers: delivering consistent, high-quality home broadband experiences while reducing operational complexity and cost. Today’s FBB operations rely heavily on fragmented tools and reactive processes, making it difficult to proactively identify issues, optimise performance, and ensure customer satisfaction at scale. As broadband services become more critical to both consumer and enterprise users, these limitations directly impact business success. This Catalyst proposes an AI-driven, end-to-end intelligent FBB operations framework that leverages advanced analytics and automation to transform how broadband networks are monitored, managed, and optimised. By combining AI-based insights across network, service, and customer domains, the solution enables proactive fault detection, intelligent root-cause analysis, and predictive optimisation of broadband performance. Building on learnings from previous Catalyst phases, this project advances the solution toward greater operational maturity, focusing on real-world deployment scenarios and measurable business outcomes. Success will be evaluated through improvements in service quality, reduction in operational effort, faster issue resolution, and enhanced customer experience. The project brings together leading CSPs and technology partners to demonstrate how AI-powered FBB operations can deliver tangible value, align with TM Forum’s Open Digital Architecture principles, and provide a scalable blueprint for the wider industry.

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Previous phase

Intelligent fixed broadband operations

Team members

Beijing ZZNode Technologies Co.,Ltd. logo
China Mobile Communications Corporation logo
Champion
China Unicom logo
Champion
Converge Information And Communications Technology Solutions, Inc. logo
Champion
Huawei Technologies Co. Ltd logo
Inspur Communication Information Systems Co., Ltd logo
Mauritius Telecom Ltd logo
Champion
PT Telekomunikasi Selular logo
Champion
Saudi Telecom Company logo
Champion

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